Shipping & Delivery Policy

Prescription medications ship directly to you from a licensed pharmacy, and supplements ship from Regenerize. Prescriptions ship only to an address in a state where you were seen; supplements ship to all 50 U.S. states.

Prescription medications

• Who ships them: the licensed pharmacy that fills your prescription, currently Strive Pharmacy. Regenerize does not stock or dispense medications.
• Where: to a residential or business address in the state where you are licensed to be treated. No P.O. boxes for medications.
• When: the pharmacy usually ships within 3–5 business days after your provider sends the prescription and payment is complete. Delivery takes 1–2 business days after shipment.
• Cold shipping: temperature-sensitive medications, such as GLP-1 injections, ship in insulated packaging with cold packs. Refrigerate them as soon as they arrive.
• Tracking: the pharmacy sends tracking by email or text when your order ships.

Supplements from our online store

• Processing: orders placed by 2 p.m. Pacific on business days ship within 1–2 business days.
• Delivery: 3–7 business days by USPS or UPS.
• Cost: free shipping on all orders.
• Where: U.S. addresses only. We do not ship internationally.

When your package arrives

• Bring packages inside promptly, especially medications.
• Check that the name, medication and strength match your prescription.
• Do not use a medication that looks damaged, discolored or cloudy when it should be clear, or that arrived warm when it should be cold. Contact us right away.

Delays, lost and damaged packages

Weather, carrier delays and holidays can slow delivery. If tracking shows no movement for 3 business days, or your package is lost, damaged or delivered to the wrong address, contact us within 3 days of the expected delivery date. We will work with the pharmacy or carrier to replace it at no cost to you when the problem is not caused by an incorrect address you gave us.

Address changes

Update your address in your account or contact us before your order ships. Changing a medication shipping address to a different state requires a visit with a provider licensed in that state.

Contact

[email protected] · 209.677.7747 · Regenerize, PLLC, 819 Hwy 2, Suite 103, Sandpoint, ID 83864