Policies
Refund & Return Policy
Effective date: October 18, 2026
Prescription medications cannot be returned once a pharmacy dispenses them, unopened supplements can be returned within 30 days, and visit fees are refunded when you cancel on time. The table below shows each case. Approved refunds go back to your original payment method within 5–10 business days.
At a glance
What you paid for
Refund or return?
Details
Initial or follow-up telehealth visit
Full refund if canceled 24 hours or more before the visit
Late cancellations and no-shows follow our Cancellation & No-Show Policy.
Visit where the provider decides treatment is not appropriate
Refund minus $100 evaluation fee
You are paying for the provider’s evaluation, not a guaranteed prescription.
Lab orders
Full refund if canceled before the lab order is sent
Once a lab order is placed or your sample is collected, lab fees are not refundable.
Prescription medications (including compounded GLP-1 and hormone medications)
No returns or exchanges once dispensed
State pharmacy laws do not allow dispensed medications to be returned or resold. See the exceptions below.
Medication paid for but not yet sent to the pharmacy
Full refund
Contact us before your provider sends the prescription.
Monthly program
No refund. Cancel before next billing date
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Supplements, unopened and in original packaging
Return within 30 days of delivery for a refund of the product price
Contact us first for a return authorization. Return shipping is paid by you unless we made an error.
Supplements, opened or used
Not returnable
For safety, we cannot accept opened supplements.
Supplement subscription renewal
Full refund if you contact us within 48 hours of the charge and before it ships
After it ships, the unopened-return rule applies.
Exceptions: damaged, wrong or missing items
If a medication or supplement arrives damaged, leaking, temperature-compromised, incorrect, or does not arrive, contact us within 3 days of delivery or expected delivery. Include your order number and photos for damaged items. Do not use a medication that looks damaged or arrived warm when it should be cold. We will work with the pharmacy or shipper to replace it at no cost to you, or refund you if replacement is not possible.
How to request a refund or return
- Contact us at [email protected] or 209.677.7747 with your name, order number, and the item or visit.
- For supplement returns, wait for our return authorization and address before shipping.
- We review requests within 3 business days and tell you the outcome.
- Approved refunds go to the original payment method within 5–10 business days. Your bank may take longer to post it.
Please contact us before disputing a charge with your card issuer. Most issues are faster to resolve directly.
Questions about a bill
If a bill is substantially higher than your Good Faith Estimate, see our Good Faith Estimate Notice for your dispute rights.